Block management in Croydon and South London
Block management. Done right.
We manage residential blocks for RTM companies, resident management companies and freeholders. You get a manager who visits, answers and explains, and service charge accounts you can actually follow.
17.7%lower annual service charge in our first year at The Exchange, Croydon
Results at The Exchange, Croydon
What changed in our first year
The Exchange is a 66-flat block run by an RTM company. Read the case study or see how these figures were calculated.
Protected and accountable
Checks you can make before you appoint us
UKALA member
- Membership no.
- 22215
Members of UKALA, the UK Association of Letting Agents.
Client money protection
Service charge money is protected by the UKALA Total Loss Client Money Protection scheme.
View the certificate (PDF)Independent redress
If we cannot resolve a complaint, you can take it to the Property Redress Scheme for free.
View the certificate (PDF)Our complaints procedureProfessional indemnity insurance
MY Facilities Management Ltd holds professional indemnity insurance as a residential managing agent, subject to the policy terms.
Who we work for
Built for the people who run the building
Most of our directors are volunteers with full-time jobs. Our job is to take the day-to-day off their hands and give them what they need to decide the rest.
RTM companies
You took control of your building. We give you the systems, reporting and site presence to run it properly.
Resident management companies
We handle contractors, finances and compliance so the board can focus on decisions, not admin.
Freeholders and landlords
Professional management of your residential block, with service charges handled correctly and safety obligations met.
Services
Everything your building needs, managed in one place
Block management
Monthly inspections, contractors, cleaning and day-to-day running of the building, with one named manager.
More about block managementService charges and accounts
Budgets agreed with directors, spending tracked against them, and client money held in protected accounts.
More about service charges and accountsCompliance and building safety
Fire risk assessments, safety checks and the records that prove them, all kept up to date.
More about compliance and building safetyRepairs and contractors
Every repair logged, quoted, tracked and signed off by vetted, insured contractors.
More about repairs and contractorsMajor works
Surveys, Section 20 consultation, tenders and site coordination for larger projects.
More about major worksService charge reviews
A line-by-line review of what your building pays for, with retendering where it saves money.
More about service charge reviewsChanging managing agent
Switching is simpler than most boards expect
Most switches take one to three months, set by your current agent's notice period. We run the handover. Residents notice only that things get answered.
Talk to us
We meet the directors, walk the building and look at your current agreement.
Proposal
A written proposal with our fee, what is included and a handover plan.
Notice and handover
You serve notice. We collect the accounts, contracts and safety records from the outgoing agent.
1 to 3 monthsManaged
Client accounts open, residents are told who to contact, and we inspect the building in the first week.
What residents say
Noticed from the first week
Genuinely good and professional service provided to our building, a massive step change compared to the previous management company.
Great to see Saif on site today doing a thorough inspection of the building. In almost 10 years here, I don't recall ever running into anyone from the previous managing agents doing this.
What directors get
You always know where your building stands
We run every building on the same organised system, so nothing depends on one person's inbox.
- A monthly inspection, with a written report
- Spending against budget, reported to the board
- Every repair logged and tracked until it is finished
- Fire, gas, electrical and lift safety records kept current
- Enquiries acknowledged within one working day
- Service charge money held in protected client accounts
Thinking of changing managing agent?
Tell us about your building. We reply to every enquiry within one working day.