About us
A more organised, accountable way to manage blocks
BlockGenie was set up because too many leaseholders and RTM boards were let down by slow, opaque managing agents. We think residential buildings should be run differently.
Formerly MY Facilities Management
BlockGenie is the new trading name of MY Facilities Management Ltd (company no. 14579072). It is the same company, with the same team, the same management agreements and the same protected client accounts.
If we already manage your building, you do not need to do anything. Emails to our @myfacilitiesmanagement.com addresses still reach us, and our phone number has not changed.
Company details
- Company: MY Facilities Management Ltd
- Trading as: BlockGenie
- Registered in England, company no. 14579072
- UKALA member no. 22215
What we do differently
Most problems with managing agents come from the same place: informal processes and managers working alone, so the building’s history lives in one person’s head and inbox.
We run every building on one organised system: documents, finances, repairs, safety records and resident enquiries are all logged and tracked. Directors can see how their building is being managed, and nothing depends on who happens to be in the office.
We also turn up. Management is practical work: inspecting, solving problems, managing contractors and dealing with issues before they grow.
Who we work with
- Right to Manage (RTM) companies
- Resident management companies
- Freeholders and landlords
- Purpose-built and converted blocks, small to medium sized
- Mixed-use buildings with flats above shops or offices
Local by design
We focus on Croydon and South London. Our office is at The Exchange in Croydon, one of the buildings we manage. Staying local means we know the buildings, we have strong relationships with local contractors, and we can be on site quickly.
Protected and accountable
- Members of UKALA, the UK Association of Letting Agents
- Client money protected by the UKALA Total Loss CMP scheme, member no. 22215 (certificate)
- Members of the Property Redress Scheme and The Property Ombudsman
- A published complaints procedure
Thinking of changing managing agent?
Tell us about your building. We reply to every enquiry within one working day.