How we work
Organised management, not a busy inbox
Many buildings come to us after slow replies, unclear accounts and repairs that never finished. We run every building on the same structured system so that does not happen.
How we manage your building
A structured start
When we take on a building we review its documents, contracts, accounts and safety records. Within the first weeks the directors get a written summary of where the building stands and what needs attention first.
Budgets agreed with the board
We prepare the service charge budget with the directors, track spending against it and report regularly, so the board always knows the financial position.
Repairs that get finished
Issues reported by residents or found on inspection are logged, prioritised and followed until the work is signed off. We use vetted, insured contractors and compare prices.
Every enquiry tracked
Residents’ emails and calls are logged on our system, not left in one person’s inbox. They are acknowledged, followed up and closed.
Safety and compliance on schedule
Fire risk assessments and statutory inspections are booked before they fall due. Specialists are brought in where needed, and every record is kept in one place.
Regular reporting
Directors get regular updates on the building, its finances and anything that needs a decision, with options and costs set out clearly.
Decisions stay with the directors
The board decides; we advise, present the options and carry out what is agreed. Directors keep authority over every major spending decision.
Our standards
The commitments we make to every board
Financial transparency
Service charge funds are kept in protected client accounts, recorded accurately and reported in a way directors can follow.
Organised records
Safety, maintenance and compliance documents are kept digitally, up to date and available when the board or an inspector asks.
Qualified contractors
Every contractor is qualified and insured for the work, and their work is checked before it is paid for.
Communication
Enquiries are acknowledged within one working day, logged and followed through to an answer.
Accountability
We treat residents and directors with respect, and we explain what we have done and why.
Support for directors
Directors of RTM and resident management companies carry legal responsibilities. We give them the information and support to meet them with confidence.
Thinking of changing managing agent?
Tell us about your building. We reply to every enquiry within one working day.